Refund policy
At Amazwild, we want you to be completely satisfied with your purchase. That’s why we offer a 30-day return period and a 90-day warranty, subject to the conditions below.
Returns within 30 days
You have 30 days from the date you receive your order to request a return if you’ve simply changed your mind or wish to return the product.
To be accepted, the product must be in perfect condition: unused, with no signs of use, with its tags and in its original packaging, in the same condition in which it was received. Proof of purchase will also be required.
To request a return, contact us at info@amazwild.com before sending the product. Returns sent without prior authorization will not be accepted.
Returns must be sent to the address we provide once your return request has been approved.
90-day warranty
All our products come with a 90-day warranty from the date of receipt.
During this period, if the product has any issue, you can contact us so we can review your case. Depending on the circumstances, we may offer a replacement or a refund, as appropriate.
When the issue is attributable to Amazwild, we will cover the shipping costs for the return and, where applicable, for sending the replacement product.
The warranty does not cover damage, wear or problems caused by improper use, accidents, modifications, negligence or any damage caused by the customer.
If you wish to return the product within 90 days without any issue or defect attributable to Amazwild, you may also request this, provided the product shows no signs of use and is in suitable condition to be returned. In this case, shipping costs will be paid by the customer.
Damaged, defective or incorrect items
We recommend checking your order as soon as you receive it. If you receive a product that is defective, damaged or different from what you ordered, contact us as soon as possible at info@amazwild.com, describing the issue and providing the information we need to review it and offer you a solution.
If the issue is Amazwild’s responsibility, we will cover the corresponding costs.
Non-returnable items
We do not accept returns of products that, by their nature, cannot be returned, except where there is a defect or issue covered by the warranty or where applicable law states otherwise.
If you’re unsure whether a specific product can be returned, feel free to contact us before sending it.
Exchanges
If you’d like to exchange a product for a different one, the quickest way is to request a return of the original product and, once it’s accepted, place a new order for the product you want.
Right of withdrawal in the European Union
If you make a purchase as a consumer within the European Union, you may have the right to withdraw from the contract within the legal period of 14 days, without giving any reason, in accordance with applicable regulations.
This right is independent of our 30-day commercial return policy. Where the right of withdrawal applies, the conditions and exceptions established by current legislation will apply.
Refunds
Once we receive and inspect the returned product, we’ll let you know whether your refund has been approved.
Once approved, the refund will be issued to the same payment method used for the purchase, within the corresponding timeframe.
The time it takes for the amount to appear in your account may depend on your bank or card issuer.
If more than 15 business days have passed since your refund was approved and you still haven’t received it, contact us at info@amazwild.com.